We all want a better return on our investment into Salesforce and into our IT Ecosystem. Less time on paperwork, more time on smart and effective activities. Understanding data clearly, and turning that understanding into action. When we pause and evaluate – what is the experience we look to deliver? Are we working to actually deliver that? Can we demonstrate that experience we are delivering to our users, to our customers, and to ourselves is actually valuable? Together, we will discuss effective methodologies that outline the value of the Most Desirable Experience – no matter how big or small the initiative – and how this review or revamp of strategy can deliver consistent gains in ROI.
