One of the great challenges with a new Salesforce implementation or major release is the period leading up to cutover. And no matter how thorough your testing, training, change management, or communication plans are, there will be a moment when the reality of the seismic shift that the team is undertaking will set in and generate irrational panic.
In our session, we’ll share some great (and not-so-great) examples of how project teams have overcome fear of go live (FOGL) from their end users, their own team members, even their executive sponsors, and provide a set of concrete tips and considerations to help your project team overcome even the most intractable challenges.
