Kristen Engelhardt is the Vice President, Customer & Market Insights, responsible for Salesforce’s collaboration with its two million-member customer community for business impact and customer success. Kristen and her team listen to and engage with 30,000 customers every year through focus groups, survey research, live listening and the Salesforce IdeaExchange. Their mission is to infuse these voices into every product and business decision at Salesforce and close the loop with customers on how their feedback has impact.
Kristen began her technology career at Gartner Group and has held executive leadership roles in Product Management, Product Marketing and Customer Advocacy for almost 20 years. She is inspired every day by the innovation and transformation Salesforce customers bring to their organizations, industries and each other.