Voted top 250 Most Influential Women & Top 50 Customer Service, Field Service, Online Communities, Social Media & CRM Professionals: Expertise in ROI and business value of Digital /Social Media, Communities, Human Capital and Employee Engagement. Experience: Chief Digital & Social Officer, Weber Shandwick, Forrester Customer Service & CRM Analyst, Former Management Consultant and Systems Integrator PWC, Start-up Advisor & University Lecturer. Executive business advisor helping companies choose software & strategy to:
• Do more of right things, track progress, get ROI & justify initiatives to senior leaders
• Baseline a company’s marketing, customer experience & social media
• Bring org alignment to inc revenue & dec costs
• Guide software selection: CX, CustServ, Marketing, Social
• Inspire, educate & empower high-powered team dynamics & strong leadership
A highly sought after TV & radio segment commentator by reporters for powerful & controversial sound bytes & is quoted in Adage, FastCompany, NYTimes, USAToday, Forbes, CRM Magazine & Peppers & 1-to-1 Magazine.